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Can you incorporate
more than 1 technology in a sign? |
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Yes. We can incorporate technologies
such as flowing, blinking and LED in the same sign due
to our patented technology such as electrodes free tubing
and parallel technology. |
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Why is your neon sign more energy
efficient than conventional neon? |
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Traditional neon uses high voltage to
light up the neon tube. In comparison, we light up neon
tubes using electric magnetic fields that are possible
through electrodes free tubing technology. As a result,
our sign consumes around 10 to 30 watt per sign. This
is equivalent to 30 % of what traditional high voltage
neon consumes. It may not seem much at this stage, but
it could save you up to hundreds of dollars in the long
run. |
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What should I do
if my sign is broken? Can I fix it myself? |
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If your newly purchased neon sign arrives
with broken glass, please do not attempt to repair the
sign yourself and contact us within 5 days of receiving
your sign. A Bortly Neon Corp USA customer service representative
will contact you either through email or by phone to
schedule a return pickup of your existing sign and delivery
of a new sign. |
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If the glass in your sign break after 5
days of receipt. Do not attempt to repair the sign yourself.
Please contact Bortly Neon Corp USA. A Bortly customer
service representative will determine if it falls under
our warranty and will contact you either through email
or by phone. |
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What should I do
if my sign stops working? |
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If the sign stops working due to breakage,
please review our warranty and return policy for further
instructions. If everything looks alright, but the sign
fails to light up, please try the following before contacting
us: |
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Switch the sign off and wait for 30 seconds
before turning the sign back on. |
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Turn on the sign and wait for 5 –
15mins for the sign to warm up. |
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If none of the above work, please refer
to our warranty policy for further instructions. |
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Where can I place
my neon sign? |
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You should not, under any circumstance,
place your neon sign outside. Outdoor placement is considered
misuse of the product and would void the warranty. Your
sign is constructed for indoor use only and can be placed
virtually anywhere in your home. Your sign has been designed
to hang on a wall, hang from the ceiling or stand on a
counter or shelf. You may also want to consider hanging
your sign on the interior of a window with the logo facing
outward for passersby to notice. When determining where
to place your sign, please keep these tips in mind: |
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In some instances, a neon sign can cause
interference with radio equipment. If you are experiencing
interference, try plugging your sign into a different
outlet away from your television or radio. Be sure you
do not damage the ground pin ("U Pin") on the
plug of your power cord. Good grounding is essential for
interference suppression. |
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Try to avoid displaying your sign within
the path of your remote controls. This will eliminate
any possible interference with an infrared remote control
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As with any electronic device, you should
never operate your sign in or near water |
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How do I clean my
neon sign? |
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Be sure to always unplug your neon sign
when handling. Next, use a feather duster or a dry cloth
to dust off your sign. Never use a cleaning solvent or
water to clean your sign. Be very careful not to break
the glass. If you do accidentally break the glass, please
contact us immediately. |
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Can I order custom
neon signs? |
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We can produce signs customized to your
needs, please contact us Tel:(718) 651-8885 or Email to:
sales@nrneon.com
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