Shipping Info

We make every effort to ship orders that are received on the next day. Orders received on the weekends are shipped the next business day. Bortly Neon Corp USA uses UNITED PARCEL SERVICE OF AMERICA (UPS). The shipping method depends on the level of service you select when you check out. Therefore the time you receive your products and shipping fee charged depend on the level of service you select and your destination. For all packages shipped via ground services in USA domestic areas, shipping will be free.

Both international and domestic shipping fee is calculated based on the weight and dimensions of the product and your shipping destination. An estimate of shipping fee is approximately $15 per sign via domestic ground service. For your assurance before you fill out the payment information the shipping charge will appear on the page. www.nrneon.com automatically computes and displays shipping charges whenever you select to check out. You will know the exact amount of shipping cost to your purchase before you actually need to submit your payment information. There will be no "Hidden" charges. If the shipping fee is not displayed when you place the order, we will contact you to confirm the exact shipping cost before we charge the order. If you have any questions regarding shipping, please feel free to contact us either on 718 651 8885 or via sales@nrneon.com.

TRANSPORT TIME FOR UPS GROUND SERVICE

Most packages reach their destination within 4-5 business days via ground domestic. As soon as your order ships you will receive a tracking number. By tracking your package at UPS.com you will know what day your package will arrive. Please remember, UPS does not count Saturday or Sunday as a business day.

ADDRESS CORRECTION:

If the incorrect shipping address is entered the customer will be charged a $10.00 per package address correction fee. This fee will be charged once UPS has notified us of the address correction and the additional charge. The customer will be notified of the charge via email, if no email address is given the customer will not be notified of the charge.

SHIPPING AND BILLING ADDRESSES:

If your shipping address is different from your credit card billing address, please make sure your card issuer has listed this shipping address as an "authorized" address. We verify all addresses with VISA, MasterCard, Discover and American Express. VitaDigest

SPECIAL SHIPPING INSTRUCTIONS AND STOLEN MERCHANDISE

We may request or require a signature for deliveries, and we cannot force the driver to leave the package if no one is home. This also applies to any special shipping instructions that you have asked us to include on your shipping label. If your package was delivered, and the shipping company confirmed it - we can not accept any theft claims for the refunds. Please note that residential address will have a signature confirmation option ($2.75 extra), if you choose not to select this option you will be responsible for any lost or stolen merchandise that’s confirmed delivered by the UPS.